Does the ID50 work with USB3.0? Yes – USB3.0 is supported.
Can I use the ID50 Password Manager on multiple computers? Yes – but you have to install the addon and service on all computers.
Will the ID50 work with Chrome and Firefox simultaneously? Yes – you can use both browsers in parallel.
Is Microsoft Edge supported? Yes – once Microsoft® Edge features extensions.
Common questions regarding the installation
The ID50 stick isn’t detected at the USB port. Do you have CHIPDRIVE MyKey installed? If so – please remove the software from your computer.
What happens to the Password Manager which is integrated into the browser? It gets disabled by our addon automatically.
Common usage questions
My ID50 is not recognized after plugging it in the USB port! Please remove the ID50 and insert it again – now it should be recognized.
Can I save the access to my home banking sites? Yes – however, it may occur that some sites have special safeguards that prevent this.
Will really no password credentials be stored on my PC / Laptop? No – all your confidential data is stored and encrypted on your ID50 stick.
Why can’t I change the PIN without loosing all my data? The PIN is used to encrypt your data – which serves the security of your login information. If the PIN is changed, the data is lost.
Why does it sometimes take longer until the ID50 icon is displayed in the password field? Only when the page is fully loaded, the addon can search for login forms. Large images on a web page or a slow internet connection slow down this process.
If my laptop was in sleep mode. Why is the ID50 not recognized immediately? This is caused by the operating system: Windows has to load all drivers – it may take a moment before the USB port is activated.
Why is the drive not locked after rebooting? Chances are your PC has maintained the power supply of the USB ports and the ID50 was therefore not locked.
If the PC is completely shut down or power is otherwise interrupted the ID50 gets locked.
How do I reset the ID50 USB stick / define a new PIN? Call the setup wizard within the add-on and enter a new PIN – this will remove all previously saved log-in data from the ID50.